Why I Hate Low-Cost Airlines (Notably Easyjet)

We had a great time in Italy until we tried to get back to France. Our flight was scheduled for 6:15pm on July 4th. It is now 3:42am July 5th and we are still in Venice. The flight was delayed later and later until finally at midnight, it was cancelled. There were storms here tonight, but every other flight was able to take off except ours. There were no announcements at all the entire time from Easyjet so we had no idea what was going on.

Then we find out all the Easyjet crew had left the airport and there was no one to help us. One hundred passengers abandoned at an airport that was closing. The police wanted us all to leave, but go where? All of the hotels are supposedly booked because of the festival, and there’s no public transportation after 1 am anyway.

So we’re still camping out at the security area, annoying the police who were supposed to go home hours ago. Luckily they haven’t kicked us outside yet.

Easyjet is supposed to pay for a hotel and give us food and water and telephone calls when a flight is cancelled. I’m sure they’ll find a reason to say it was beyond their control and it was an extraordinary circumstance (because storms never happen, right?) so our passenger rights don’t have to be respected. I am thoroughly disgusted at the way people are treated. I’ve seen too many children crying and old people suffering that I feel sick.

I know these things happen when dealing with flying and airports, but this is the first time I’ve ever experienced something this bad. People are missing work, have no access to medication they need, and no one will help us. It’s not like there was a volcanic eruption. It was a storm that passed in an hour and every other flight at this airport was able to take off.

Low-cost airlines might be a good deal, but I don’t know if I’ll ever be able to buy a ticket from them again knowing how they treat human beings.