Why I hate Delta, reason #743

It’s probably no secret that I absolutely abhor flying. Normally it’s random people in the airport who drive me insane because they are too stupid to not wear a belt or put coins and keys in their pockets when they KNOW they will be going through a metal detector. And don’t even get me started on people who don’t know they have to take their laptops out of their carry-ons. TSA’s liquid ban also makes me want to punch the person who thought that would somehow make us all safer. But what I hate most is how the airlines treat you like crap – and the airline that has always been the worst is Delta.

It’s bad enough they bought out my beloved Northwest (best airline ever. period. RIP.) and left me stranded in Kentucky with a $50 hotel fee a few summers ago, but now I have to fly with them again in order to go home for my sister’s wedding. Even buying the ticket was a nightmare since their website sucks and my ticket was confirmed, but yet not actually approved. I tried getting help from their online chat, but was instructed to call a number that didn’t work. I tried two other customer service numbers that got me nowhere or simply hung up on me. Finally my mom had to call them from Michigan! Not only that, they tacked on a $20 fee to the overall price and did not explain why.

Then today I discover that Delta is now the first major US airline* to start charging a fee for the 2nd checked bag on an international flight, for tickets bought on or after May 23 with travel on or after July 1st. Oh lucky me, I bought my ticket June 1st! So I get to pay an extra $50 when I come back to France in August because there is no way all of my American goodies are going to fit in one suitcase.

If only sea travel weren’t so much more expensive and longer than air travel…

*Unfortunately, Northwest is also charging this fee since they are now technically Delta. Stupid merger. At least the other SkyTeam partners haven’t started charging yet though.

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  • http://www.tefl.net/alexcase Alex Case

    Misread the title on onestopblogs and thought this was going to be Why I hate the (Cambridge) DELTA!
    .-= Alex Case´s last blog ..Time management tips for TEFL bloggers =-.

  • http://www.tefl.net/alexcase Alex Case

    Misread the title on onestopblogs and thought this was going to be Why I hate the (Cambridge) DELTA!
    .-= Alex Case´s last blog ..Time management tips for TEFL bloggers =-.

  • http://family-counts.blogspot.com/ barbara

    Hi Jennie,
    I really feel for you.
    Flying has become a real big hastle and I find that service has really gone to the dogs too. !
    When are you leaving ?I’m not returning to the US this year ( I went to see family last year).
    .-= barbara´s last blog ..Things I love/hate about French food =-.

  • http://family-counts.blogspot.com/ barbara

    Hi Jennie,
    I really feel for you.
    Flying has become a real big hastle and I find that service has really gone to the dogs too. !
    When are you leaving ?I’m not returning to the US this year ( I went to see family last year).
    .-= barbara´s last blog ..Things I love/hate about French food =-.

  • http://blondeinfrance.blogspot.com/ Andromeda

    I love Northwest, so much that I never minded switching at Detroit instead of a direct to DC with someone else. Have they really changed that much since the merger? I think about going by boat all the time, though I have a feeling it’s a bit different than I imagine (Titanic minus the sinking).
    .-= Andromeda´s last blog ..Sunday work =-.

  • http://blondeinfrance.blogspot.com Andromeda

    I love Northwest, so much that I never minded switching at Detroit instead of a direct to DC with someone else. Have they really changed that much since the merger? I think about going by boat all the time, though I have a feeling it’s a bit different than I imagine (Titanic minus the sinking).
    .-= Andromeda´s last blog ..Sunday work =-.

  • mike

    If you come across to airline employees the way you did in this rant – I’ll bet Delta hates you, too!

    Take your business to United. Now there’s a company that personifies customer service! Hehehe.

  • mike

    If you come across to airline employees the way you did in this rant – I’ll bet Delta hates you, too!

    Take your business to United. Now there’s a company that personifies customer service! Hehehe.

  • http://kiwigirl-infrance.blogspot.com/ kim

    Its great that you get to take 2 suitcases to the US. It is amazes me that its only the US where you can do this, why? I purposely flew through the US to France so I could take 46kgs rather than the piddly 20kg if I had of flown through asia…

    are there no other airlines servicng your area? Sometimes when you go for the cheaper airlines by the time you add on all the hassle and extra fees its better to have paid a little extra for the service.

    Good luck with your travels :)
    .-= kim´s last blog ..Observations on a Scottish life =-.

  • http://kiwigirl-infrance.blogspot.com/ kim

    Its great that you get to take 2 suitcases to the US. It is amazes me that its only the US where you can do this, why? I purposely flew through the US to France so I could take 46kgs rather than the piddly 20kg if I had of flown through asia…

    are there no other airlines servicng your area? Sometimes when you go for the cheaper airlines by the time you add on all the hassle and extra fees its better to have paid a little extra for the service.

    Good luck with your travels :)
    .-= kim´s last blog ..Observations on a Scottish life =-.

  • http://www.edgeoftheforest.wordpress.com/ Andrea

    AUGH! No, Delta, no!
    One bag? Yikes. I’m very glad I read your post before my husband and I go home to Wisconsin for a visit later this month. I guess we’ll have to try to cram our stuff in three, instead of four, bags. That way we can only pay 50 instead of 100.
    It could have been worse, though – you could have to fly United. My friend just got stuck waiting FOUR HOURS to check-in at the United counter at Charles De Gaulle last week. THey cancelled the flight the day before and didn’t think to, you know, have more people on hand the following day. Delayed the flight, didn’t give anyone food vouchers, nothing. United is the pits! :)
    .-= Andrea´s last blog ..Tour de France =-.

  • http://www.edgeoftheforest.wordpress.com Andrea

    AUGH! No, Delta, no!
    One bag? Yikes. I’m very glad I read your post before my husband and I go home to Wisconsin for a visit later this month. I guess we’ll have to try to cram our stuff in three, instead of four, bags. That way we can only pay 50 instead of 100.
    It could have been worse, though – you could have to fly United. My friend just got stuck waiting FOUR HOURS to check-in at the United counter at Charles De Gaulle last week. THey cancelled the flight the day before and didn’t think to, you know, have more people on hand the following day. Delayed the flight, didn’t give anyone food vouchers, nothing. United is the pits! :)
    .-= Andrea´s last blog ..Tour de France =-.

  • Nocomplaints

    Do you guys remember what it was like to fly in the 1980s when the federal government regulated the airlines. The price of a ticket was more than double of what they are now. The luggage fees to me aren’t really a big deal considering what things use to be like.

  • http://www.facebook.com/people/Carl-Reese/100001654850124 Carl Reese

    Have you heard the latest crap from Jeff Robertson (VP-Marketing Skymiles): No more mileage expiration! Don’t believe it. This mother-fucker is the biggest liar in the airline industry. Mark my words, this asshole will increase the required miles for an award within the next 90 days. DON”T SUPPORT DELTA!

  • http://www.facebook.com/people/Carl-Reese/100001654850124 Carl Reese

    Have you heard the latest crap from Jeff Robertson (VP-Marketing Skymiles): No more mileage expiration! Don’t believe it. This mother-fucker is the biggest liar in the airline industry. Mark my words, this asshole will increase the required miles for an award within the next 90 days. DON”T SUPPORT DELTA!

  • BRECK

    Well on recent flight got canceled outright the first day. took flight the next day and was so late missed connection and had to airport wait 4 hours to arrive at 11:30 at night. Flight back for 6:am flight with granddaughter was canceled with a 3am phone call. I was automatically placed on a flight for 11:20 am and my 5 yr old granddaughter at 12:20. Was on phone on hold 58 minutes to get a flight out on a plane together (hmmmm good idea) and got a flight for 2:07pm this plane was late 1 hour but no worries had a 4 hour layover in Atlanta.
    So a flight that was to leave 6am and arrive in SD 10:35am ended up at 3:00 pm in Fayetteville and arriving in SD at 10:pm 12 hours late.

    I have flown across US to visit 12 times in last 4 years and have NEVER NEVER NEVER had a fllight that had good connections, arrival or departure time accurate. HATE DELTA… FUCKED UP AIRLINE BUT CHEAPEST PRICES..

  • Pingback: Delta: Epic Fail « A Series of Mis-guided Complaints

  • Pingback: Delta: Epic Fail | A Series of Mis-Guided Complaints

Why is Jennie no longer in France?

I created this blog in September 2006 when I moved to France from Michigan to teach English. Many of the earlier posts are about my personal life in France, dealing with culture shock, traveling in Europe and becoming fluent in French. In July 2011, I relocated to Australia to start my PhD in Applied Linguistics. Although I am no longer living in France, my research is on foreign language pedagogy and I teach French at a university so these themes appear most often on the blog. I also continue to post about traveling and being an American abroad.

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