Another I hate France day.

No internet for 36 hours chez nous!!! At least we figured out the problem is the ADSL line and not the Freebox. Unfortunately, the helpful customer service people at Free claim they can’t send a technician until NEXT WEDNESDAY. If France Telecom can’t fix it before then, I will be without internet for a while.

I have to go cry now.

Thank goodness for Mamie’s house and her Neufbox.

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  • Monique

    uh oh. How much is a French “technician” going to charge you!??! That’s a scary thought.

  • Monique

    uh oh. How much is a French “technician” going to charge you!??! That’s a scary thought.

  • The Late Bloomer

    We were without a ligne fixe and television at home for over a month in January-February… It was frustrating, that’s for sure, and I was fuming about the customer service call costs, as well as the fact that we both racked up some pretty bad cell phone bills as a result…But these days I don’t really chalk it up to France anymore, as I know these kinds of things can happen anywhere. I could have some customer service problems back in the U.S. too, so I don’t know, even though for a while it was fun to gripe about how France is particularly bad about this, now I just chalk it up to some bad luck! C’est la vie…Oh, and we have Free too, but up until now, my boyfriend thought we had been having really good service — for something like three years… So here’s hoping we don’t have any more problems again! Because getting them fixed does seem to take a while. Hang in there!

  • The Late Bloomer

    We were without a ligne fixe and television at home for over a month in January-February… It was frustrating, that’s for sure, and I was fuming about the customer service call costs, as well as the fact that we both racked up some pretty bad cell phone bills as a result…

    But these days I don’t really chalk it up to France anymore, as I know these kinds of things can happen anywhere. I could have some customer service problems back in the U.S. too, so I don’t know, even though for a while it was fun to gripe about how France is particularly bad about this, now I just chalk it up to some bad luck! C’est la vie…

    Oh, and we have Free too, but up until now, my boyfriend thought we had been having really good service — for something like three years… So here’s hoping we don’t have any more problems again! Because getting them fixed does seem to take a while. Hang in there!

  • Justin

    Oh no! Hang in there. I hope they come quickly, I had to deal with the nightmare when I arrived… I waited 4 weeks for them to initially hook it up, even though they told me 7-10 days. And you would never have a whole week of down time in the US. Maybe a couple of hours or one, maybe two days… but they would rearrange some new installs just to fix you. Not here, you got to get in line!I’ve got my fingers crossed for you… and I don’t think France Telecom has anything to do with France… they are just bad!

  • Justin

    Oh no! Hang in there. I hope they come quickly, I had to deal with the nightmare when I arrived… I waited 4 weeks for them to initially hook it up, even though they told me 7-10 days. And you would never have a whole week of down time in the US. Maybe a couple of hours or one, maybe two days… but they would rearrange some new installs just to fix you. Not here, you got to get in line!

    I’ve got my fingers crossed for you… and I don’t think France Telecom has anything to do with France… they are just bad!

  • wcs

    Arrgh! I hate when that happens!

  • wcs

    Arrgh! I hate when that happens!

  • Dedene

    Jennie,Don’t you wish France would enter the 21st century? Did you know that websites that are hosted through Free are “bridés” to run slower on non-Free Internet users’ computers? Isn’t that disgusting?Good luck with your ADSL, keep up the great blogs.A +, Dedene

  • Dedene

    Jennie,
    Don’t you wish France would enter the 21st century?
    Did you know that websites that are hosted through Free are “bridés” to run slower on non-Free Internet users’ computers? Isn’t that disgusting?

    Good luck with your ADSL, keep up the great blogs.
    A +, Dedene

  • Zhu

    Sorry for being French but… since when can France Telecom can actually fix anything??? Je compatis ;)

  • Zhu

    Sorry for being French but… since when can France Telecom can actually fix anything???

    Je compatis ;)

  • JdF

    LOL When I lived in France, FT took 2 montsh to give me a connexion.

    My friend has been waiting for his cabling to be shifted from his former home for 3 weeks now. FT says Free should be doing it while Free says that’s FT’s domain. Sounds typically francais, doesn’t it?

    The smaller cities don’t even have a cybercafe! Of course Sundays and afternoons is no work-time- but then, when is…

  • JdF

    LOL When I lived in France, FT took 2 montsh to give me a connexion.

    My friend has been waiting for his cabling to be shifted from his former home for 3 weeks now. FT says Free should be doing it while Free says that’s FT’s domain. Sounds typically francais, doesn’t it?

    The smaller cities don’t even have a cybercafe! Of course Sundays and afternoons is no work-time- but then, when is…

  • Pouponfr

    In
    Mulhouse it took them almost 40 days to repair the connection and Free charged me like if I had it from the very first day , if it works it works , but if there is a problem customer service in France sucks more than their police or military

Why is Jennie no longer in France?

I created this blog in September 2006 when I moved to France from Michigan to teach English. Many of the earlier posts are about my personal life in France, dealing with culture shock, traveling in Europe and becoming fluent in French. In July 2011, I relocated to Australia to start my PhD in Applied Linguistics. Although I am no longer living in France, my research is on foreign language pedagogy and I teach French at a university so these themes appear most often on the blog. I also continue to post about traveling and being an American abroad.

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